Q:Are you a trading company or a manufacture factory?
A:We are manufacture factory which is professional for foam machinery,mattress machinery.
Q:What is your website?
A:Our website is:www.softlife88.com.cn.
Q: How about after-sales service and machine service?
A: Softlife Mattress Machinery Co.,Ltd will send professional engineers to final customer’s factory for machine installation ,commissioning and carefully working training . The final customer will afford related cost .
Q: This is the first time I use this kind of machine, is it easy to operate?
A:We will send you manual and guide video, it can teach you how to operate the machine. If you still can not learn how to use it, we can talk by phone, email or other contact ways such as wechat ,whatsapp and etc.
Q: If there are some problem occur in my place, how could I do?
A:We could send parts to you if machines have any problem.You can also contact us,then we will guide you until the machines in normal operation.
Q:What is the warranty and quality of this machine?
A:Warranty normally 1 years.
Q: What's the package?
A: PVC Film packaging+wooden case,or PVC Film+container(according to customer’s requirements.
Q: What is the shipping cost from China to my country?
A: It depends on the distance between you and the sea port. We offer door to door service as long as you pay the relevant cost. For the shipping cost you can ask for our advice or from the freight forwarder.
Q: Where is your factory located? How can I get there?
A: Our factory is located in Taishan,Jiangmen City, Guangdong Province,China. You can fly to Baiyun Airport,Guangzhou City,then take a Airport Express to Taishan. We can pick you up at Taishan Airport Express Station.
Q: Is there any after sales service?
A: We have integrated after sales service. Besides our own experienced engineers, we also offer local after sales service through the help of our agents. All this will make you convenient.
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